Last Updated: April 7, 2021
The following terms and conditions (“Agreement”) represent the complete agreement and understanding between you and OnCall IQ regarding the use of OnCall IQ’s online application, OnCall IQ (the “Service”), and supersedes all prior agreements, oral or written.
BY USING THE SERVICE, YOU AGREE TO THIS AGREEMENT GOVERNING YOUR USE OF THE SERVICE. IF YOU ARE ENTERING INTO THIS AGREEMENT ON BEHALF OF A COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY TO THIS AGREEMENT, IN WHICH CASE THE TERMS “YOU” OR “YOUR” SHALL REFER TO SUCH ENTITY. IF YOU DO NOT HAVE SUCH AUTHORITY, OR IF YOU DO NOT ACCEPT THIS AGREEMENT, DO NOT COMPLETE THE SIGN-UP PROCESS AND YOU MAY NOT USE THE SERVICE.
OnCall IQ will provide you with use of the Service, including a browser interface and data transmission, access and storage. Your registration for, or use of, the Service shall be deemed to be your agreement to abide by this Agreement including any materials available on the OnCall IQ website incorporated by reference herein, including but not limited to OnCall IQ’s privacy and security policies. A Definitions section is included at the end of this Agreement for reference.
We offer a free trial of the Service with no further obligation.
1. Privacy & Security; Disclosure
2. License Grant & Restrictions
OnCall IQ hereby grants you a non-exclusive, non-transferable, worldwide right to use the Service, solely for your own internal business purposes, subject to the terms and conditions of this Agreement. All rights not expressly granted to you are reserved by OnCall IQ and its licensors. Each User of the Service must have a separate User account. The sharing of a single User account by multiple people is not permitted.
You shall not (i) license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the Service or the Content in any way; (ii) modify or make derivative works based upon the Service or the Content; or (iii) reverse engineer or access the Service in order to (a) build a competitive product or service, (b) build a product using similar ideas, features, functions or graphics of the Service, or (c) copy any ideas, features, functions or graphics of the Service. User licenses cannot be shared or used by more than one individual User but may be reassigned from time to time to new Users who are replacing former Users and no longer use the Service.
You may use the Service only for your internal business purposes and shall not: (i) send spam or otherwise duplicative or unsolicited messages in violation of applicable laws; (ii) send or store infringing, obscene, threatening, libelous, or otherwise unlawful or tortious material, including material harmful to children or violative of third party privacy rights; (iii) send or store material containing software viruses, worms, Trojan horses or other harmful computer code, files, scripts, agents or programs; (iv) interfere with or disrupt the integrity or performance of the Service or the data contained therein; or (v) attempt to gain unauthorized access to the Service or its related systems or networks.
3. Your Responsibilities
You are responsible for all activity occurring under your account and shall abide by all applicable laws, in connection with your use of the Service, including those related to data privacy, international communications and the transmission of technical or personal data. You shall: (i) notify OnCall IQ immediately of any unauthorized use of any password or account or any other known or suspected breach of security; (ii) report to OnCall IQ immediately and use reasonable efforts to stop immediately any copying or distribution of Content that is known or suspected by you or your Users; and (iii) not impersonate another user of the Service or provide false identity information to gain access to or use the Service.
4. Account Information and Data
OnCall IQ does not own any data, information or material that you submit to OnCall IQ in the course of using the Service (“Customer Data”). You, not OnCall IQ, shall have sole responsibility for the accuracy, reliability, and intellectual property ownership or right to use of all Customer Data, and OnCall IQ shall not be responsible or liable for the deletion, correction, destruction, damage, loss or failure to store any Customer Data. In the event this Agreement is terminated (other than by reason of your breach), OnCall IQ will provide limited access to the Service for the sole purpose of allowing you to export your Customer Data within 30 days of termination. OnCall IQ reserves the right to withhold, remove and/or discard Customer Data without notice for any breach, including, without limitation, your non-payment. Upon termination for cause, your right to access or use Customer Data immediately ceases, and OnCall IQ shall have no obligation to maintain or forward any Customer Data.
5. Intellectual Property Ownership
OnCall IQ and its licensors shall own all right, title and interest, including all related Intellectual Property Rights, in and to OnCall IQ Technology, the Content and the Service and any suggestions, ideas, enhancement requests, feedback, recommendations or other information provided by you or any other party relating to the Service. This Agreement is not a sale and does not convey to you any rights of ownership in or related to the Service, OnCall IQ Technology or the Intellectual Property Rights owned by OnCall IQ or its licensors. The OnCall IQ name, the OnCall IQ logo, and the product names associated with the Service are trademarks of OnCall IQ, and no right or license is granted to use them.
6. Charges and Payment of Fees
You shall pay all fees or charges to your account in accordance with the fees, charges, and billing terms in effect at the time a fee or charge is due and payable. The initial charges will be based upon the current fee schedule in effect for the plan selected. Payments are due monthly in advance. You must provide OnCall IQ with valid credit card as a condition to signing up for the Service. An authorized Administrator may change the plan selected by contacting OnCall IQ or using the Online Order. OnCall IQ reserves the right to modify its fees and charges and to introduce new charges at any time, upon at least 15 days prior notice to you, which notice may be provided by e-mail.
7. Billing and Renewal
OnCall IQ charges and collects in advance for use of the Service. OnCall IQ will automatically renew and bill your credit card every month, or as otherwise mutually agreed upon. The renewal charge will be based upon the fee schedule in effect for the prior term at the time of renewal, unless OnCall IQ has given you at least 15 days prior written notice of a fee increase, which shall be effective upon renewal and thereafter. In addition, OnCall IQ may charge a $20.00 fee in any month where the automatic credit card charges are declined and must be re-processed. Fees for other services will be charged on an as-quoted basis. OnCall IQ’s fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and you shall be responsible for payment of all such taxes, levies, or duties, excluding only United States (federal or state) taxes based solely on OnCall IQ’s income.
You agree to provide OnCall IQ with complete and accurate billing and contact information. This information includes your legal company name, street address, e-mail address, and name and telephone number of an authorized billing contact and Administrator. You agree to update this information within 30 days of any change to it. If the contact information you have provided is false or fraudulent, OnCall IQ reserves the right to terminate your access to the Service in addition to any other legal remedies.
Unless OnCall IQ in its discretion determines otherwise: all entities will be billed in U.S. dollars and be subject to payment terms and pricing at the discretion of OnCall IQ.
If you believe your bill is incorrect, you must contact us in writing within 60 days of the invoice date of the invoice containing the amount in question to be eligible to receive an adjustment or credit.
8. Non-Payment and Suspension
In addition to any other rights granted to OnCall IQ herein, OnCall IQ reserves the right to suspend or terminate this Agreement and your access to the Service if your account becomes delinquent (falls into arrears). Delinquent invoices (accounts in arrears) are subject to interest of 1.0% per month on any outstanding balance, or the maximum permitted by law, whichever is less, plus all expenses of collection. You will continue to be charged for your subscribed plan during any period of suspension. If you or OnCall IQ initiates termination of this Agreement, you will be obligated to pay the balance due on your account computed in accordance with the Charges and Payment of Fees section above. You agree that OnCall IQ may charge such unpaid fees to your credit card or otherwise bill you for such unpaid fees.
OnCall IQ reserves the right to impose a re-activation fee in the event you are suspended and thereafter request access to the Service. You agree and acknowledge that OnCall IQ has no obligation to retain Customer Data and that such Customer Data may be irretrievably deleted if your account is 30 days or more delinquent.
9. Termination upon Expiration
This Agreement commences on the Effective Date. The Term is for one month and this Agreement will automatically renew for successive months at OnCall IQ’s then current fees. Either party may terminate this Agreement, effective only upon the end of each month, by notifying the other party in writing at least five (5) business days prior to the date of the invoice for the following month. In the case of free trials, notifications provided through the Service indicating the remaining number of days in the free trial shall constitute notice of termination. In the event this Agreement is terminated (other than by reason of your breach), OnCall IQ will provide limited access to the Service for the sole purpose of allowing you to export your Customer Data within 30 days of termination. You agree and acknowledge that OnCall IQ has no obligation to retain the Customer Data, and may delete such Customer Data, more than 30 days after termination.
10. Termination for Cause
Any breach of your payment obligations or unauthorized use of the Service will be deemed a material breach of this Agreement. OnCall IQ, in its sole discretion, may terminate your account or use of the Service if you breach or otherwise fail to comply with this Agreement. In addition, OnCall IQ may terminate a trial account at any time in its sole discretion. You agree and acknowledge that OnCall IQ has no obligation to retain the Customer Data, and may delete such Customer Data, if you have materially breached this Agreement, including but not limited to failure to pay outstanding fees, and such breach has not been cured within 30 days of notice of such breach.
11. Representations & Warranties
Each party represents and warrants that it has the legal power and authority to enter into this Agreement. OnCall IQ represents and warrants that it will provide the Service in a manner consistent with general industry standards reasonably applicable to the provision thereof and that OnCall IQ will perform substantially in accordance with the Service’s online help documentation under normal use and circumstances. You represent and warrant that you have not falsely identified yourself nor provided any false information to gain access to the Service and that your billing information is correct.
12. Mutual Indemnification
You shall indemnify and hold OnCall IQ, its licensors and each such party’s parent organizations, subsidiaries, affiliates, officers, directors, employees, attorneys and agents harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys’ fees and costs) arising out of or in connection with: (i) a claim alleging that use of the Customer Data infringes the rights of, or has caused harm to, a third party; (ii) a claim, which if true, would constitute a violation by you of your representations and warranties; or (iii) a claim arising from the breach by you or your Users of this Agreement, provided in any such case that OnCall IQ (a) gives written notice of the claim promptly to you; (b) gives you sole control of the defense and settlement of the claim (provided that you may not settle or defend any claim unless you unconditionally release OnCall IQ of all liability and such settlement does not affect OnCall IQ’s business or the Service); (c) provides to you all available information and assistance; and (d) has not compromised or settled such claim.
OnCall IQ shall indemnify and hold you and your parent organizations, subsidiaries, affiliates, officers, directors, employees, attorneys and agents harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys’ fees and costs) arising out of or in connection with: (i) a claim alleging that the Service directly infringes a copyright, a U.S. patent issued as of the Effective Date, or a trademark of a third party; (ii) a claim, which if true, would constitute a violation by OnCall IQ of its representations or warranties; or (iii) a claim arising from breach of this Agreement by OnCall IQ; provided that you (a) promptly give written notice of the claim to OnCall IQ; (b) give OnCall IQ sole control of the defense and settlement of the claim (provided that OnCall IQ may not settle or defend any claim unless it unconditionally releases you of all liability); (c) provide to OnCall IQ all available information and assistance; and (d) have not compromised or settled such claim. OnCall IQ shall have no indemnification obligation, and you shall indemnify OnCall IQ pursuant to this Agreement, for claims arising from any infringement arising from the combination of the Service with any of your products, service, hardware or business processes.
13. Disclaimer of Warranties
ONCALL IQ AND ITS LICENSORS MAKE NO REPRESENTATION, WARRANTY, OR GUARANTY AS TO THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, TRUTH, AVAILABILITY, ACCURACY OR COMPLETENESS OF THE SERVICE OR ANY CONTENT. ONCALL IQ AND ITS LICENSORS DO NOT REPRESENT OR WARRANT THAT (A) THE USE OF THE SERVICE WILL BE SECURE, TIMELY, UNINTERRUPTED OR ERROR-FREE OR OPERATE IN COMBINATION WITH ANY OTHER HARDWARE, SOFTWARE, SYSTEM OR DATA, (B) THE SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS, (C) ANY STORED DATA WILL BE ACCURATE OR RELIABLE, (D) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS, (E) ERRORS OR DEFECTS WILL BE CORRECTED, OR (F) THE SERVICE OR THE SERVER(S) THAT MAKE THE SERVICE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THE SERVICE AND ALL CONTENT IS PROVIDED TO YOU STRICTLY ON AN “AS IS” BASIS. ALL CONDITIONS, REPRESENTATIONS AND WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF THIRD PARTY RIGHTS, ARE HEREBY DISCLAIMED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW BY ONCALL IQ AND ITS LICENSORS.
14. Internet Delays
ONCALL IQ’S SERVICES MAY BE SUBJECT TO LIMITATIONS, DELAYS, AND OTHER PROBLEMS INHERENT IN THE USE OF THE INTERNET AND ELECTRONIC COMMUNICATIONS. ONCALL IQ IS NOT RESPONSIBLE FOR ANY DELAYS, DELIVERY FAILURES, OR OTHER DAMAGE RESULTING FROM SUCH PROBLEMS.
15. Limitation of Liability
IN NO EVENT SHALL EITHER PARTY’S AGGREGATE LIABILITY EXCEED THE AMOUNTS ACTUALLY PAID BY AND/OR DUE FROM YOU IN THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO SUCH CLAIM. IN NO EVENT SHALL EITHER PARTY AND/OR ITS LICENSORS BE LIABLE TO ANYONE FOR ANY INDIRECT, PUNITIVE, SPECIAL, EXEMPLARY, INCIDENTAL, CONSEQUENTIAL OR OTHER DAMAGES OF ANY TYPE OR KIND (INCLUDING LOSS OF DATA, REVENUE, PROFITS, USE OR OTHER ECONOMIC ADVANTAGE) ARISING OUT OF, OR IN ANY WAY CONNECTED WITH THIS SERVICE, INCLUDING BUT NOT LIMITED TO THE USE OR INABILITY TO USE THE SERVICE, OR FOR ANY CONTENT OBTAINED FROM OR THROUGH THE SERVICE, ANY INTERRUPTION, INACCURACY, ERROR OR OMISSION, REGARDLESS OF CAUSE IN THE CONTENT, EVEN IF THE PARTY FROM WHICH DAMAGES ARE BEING SOUGHT OR SUCH PARTY’S LICENSORS HAVE BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
16. Additional Rights
Certain states and/or jurisdictions do not allow the exclusion of implied warranties or limitation of liability for incidental, consequential or certain other types of damages, so the exclusions set forth above may not apply to you.
17. Local Laws and Export Control
This site provides services and uses software and technology that may be subject to United States export controls administered by the U.S. Department of Commerce, the United States Department of Treasury Office of Foreign Assets Control, and other U.S. agencies and the export control regulations of Switzerland and the European Union. The user of this site (“User”) acknowledges and agrees that the site shall not be used, and none of the underlying information, software, or technology may be transferred or otherwise exported or re-exported to countries as to which the United States maintains an embargo (collectively, “Embargoed Countries”), or to or by a national or resident thereof, or any person or entity on the U.S. Department of Treasury’s List of Specially Designated Nationals or the U.S. Department of Commerce’s Table of Denial Orders (collectively, “Designated Nationals”). The lists of Embargoed Countries and Designated Nationals are subject to change without notice. By using the Service, you represent and warrant that you are not located in, under the control of, or a national or resident of an Embargoed Country or Designated National. You agree to comply strictly with all U.S. export laws and assume sole responsibility for obtaining licenses to export or re-export as may be required.
This site may use encryption technology that is subject to licensing requirements under the U.S. Export Administration Regulations, 15 C.F.R. Parts 730-774 and Council Regulation (EC) No. 1334/2000
OnCall IQ and its licensors make no representation that the Service is appropriate or available for use in other locations. If you use the Service from outside the United States of America, you are solely responsible for compliance with all applicable laws, including without limitation export and import regulations of other countries. Any diversion of the Content contrary to United States law is prohibited.
OnCall IQ may give notice by means of a general notice on the Service, electronic mail to your e-mail address on record in the Service’s account information, or by written communication sent by first class mail or pre-paid post to your address on record in the Service’s account information. Such notice shall be deemed to have been given 48 hours after mailing or posting (if sent by first class mail or pre-paid post) or 12 hours after sent by email. You may give notice to OnCall IQ (such notice shall be deemed given when received by OnCall IQ) at any time by a letter sent by confirmed facsimile to OnCall IQ at 719-722-2929.
19. Modification to Terms
OnCall IQ reserves the right to modify the terms and conditions of this Agreement or its policies relating to the Service at any time, effective upon posting of an updated version of this Agreement on the Service. You are responsible for regularly reviewing this Agreement. Continued use of the Service after any such changes shall constitute your consent to such changes.
20. Assignment; Change in Control
This Agreement may not be assigned by you without the prior written approval of OnCall IQ but may be assigned without your consent by OnCall IQ to (i) a parent or subsidiary, (ii) an acquirer of assets, or (iii) a successor by merger. Any purported assignment in violation of this section shall be void. Any actual or proposed change in control of you that results or would result in a direct competitor of OnCall IQ directly or indirectly owning or controlling 50% or more of you shall entitle OnCall IQ to terminate this Agreement for cause immediately upon written notice.
This Agreement shall be governed by Colorado law and controlling United States federal law, without regard to the choice or conflicts of law provisions of any jurisdiction, and any disputes, actions, claims or causes of action arising out of or in connection with this Agreement or OnCall IQ shall be subject to the exclusive jurisdiction of the state and federal courts located in Denver, Colorado. No text or information set forth on any other purchase order, preprinted form or document (other than an Order Form, if applicable) shall add to or vary the terms and conditions of this Agreement. If any provision of this Agreement is held by a court of competent jurisdiction to be invalid or unenforceable, then such provision(s) shall be construed, as nearly as possible, to reflect the intentions of the invalid or unenforceable provision(s), with all other provisions remaining in full force and effect. No joint venture, partnership, employment, or agency relationship exists between you and OnCall IQ as a result of this agreement or use of the Service. The failure of OnCall IQ to enforce any right or provision in this Agreement shall not constitute a waiver of such right or provision unless acknowledged and agreed to by OnCall IQ in writing. This Agreement, together with any applicable Order Form, comprises the entire agreement between you and OnCall IQ and supersedes all prior or contemporaneous negotiations, discussions or agreements, whether written or oral, between the parties regarding the subject matter contained herein.
Questions or Additional Information:
If you have questions regarding this Agreement or wish to obtain additional information, please send an e-mail to
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