The smartest way to manage your on-call service team.

The only on-call management app designed for field service companies. HVAC, Plumbing, Restoration, Environmental, and many more.

Offering 24/7 service can be a real pain.

Where are you feeling it?

On-Call Technicians

  • Forget when they’re supposed to be on-call.
  • Don’t know the latest on-call schedule.
  • Complain about unfair distribution of on-call shifts.
  • Customer information trapped in their personal voicemail and text messages.

Answering Service

  • You have to manually send the on-call schedule to your answering service.
  • They might be charging you for every change you make.
  • They sometimes contact the wrong on-call tech about an after-hours incident.
  • You’re relying on the answering service to manually escalate each call until they reach someone from your team.

Service Managers

  • Spend too much time building and distributing on-call schedules manually.
  • Have a hard time tracking and managing what’s happening after-hours.
  • Worry about customers having a bad experience as a result of poor follow-up or response times.

Owners

  • Know they need to offer after-hours service to be competitive and grow their business.
  • Have little to no visibility into after-hours operations.
  • Wonder if every after-hours business opportunity is being handled properly and profitably.
  • Might be on-call themselves because they don’t a have system in place to delegate on-call responsibilities to their team.

Imagine a better way

to deliver stellar 24/7 service…

Team-Wide Visibility

  • Always know who’s on-call with a centralized on-call schedule your whole team can see at any time.
  • Know the status of every open request and who’s responsible.
  • Single-pane-of-glass snapshot of your after-hours operations.
  • Automated notifications empower your team to always know when their shifts begin and end.

Immediate ROI

  • One-step setup – tell your answering service and/or customers to use your OnCall IQ phone number and immediately begin tracking every incoming text and call.
  • Automatic incident creation – each text or call to your OnCall IQ number is immediately tracked as a request.
  • Simple, easy on-call management – immediately eliminate time spent keeping your team and answering service up to date with the on-call schedule and the status of after-hours incidents.

Smart On-Call Management

  • Governance of every after-hours request – with status, tech assignment, and audit trails of communications with the customer.
  • Intelligent routing ensures that customer calls are always sent to the right on-call team members for immediate resolution.
  • Automatic escalation on your terms prevents customer calls from slipping through the cracks.
  • Easily customizable┬áto handle seasonal scheduling modifications, emergency off-hours throttling, and adjustments to your current staff size.

Features

This is how we eliminate your pain points.

Scheduling

Create on-call schedules so your whole team always knows who’s on-call and when. No more emailing spreadsheets or posting schedules in the break room.
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Shift Notifications

Automatically notify your on-call staff when their shifts begin and end. Your techs will always know when they are on-call.

On-Call Phone Number

A customizable on-call phone number (in your area code) that always reaches your current on-call team. Bring your existing phone number if you want to.
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Service Requests

Incoming texts or voicemails received at your OnCall IQ phone number are converted into requests that can then be tracked by status until resolved – nothing slips through the cracks.

Escalation & Assignment

Automatically assign new requests to your on-call staff with customizable escalation rules that guarantee your on-call staff is notified in real-time of every after-hours request.
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Logging & History

Detailed logging enables you to know the complete history of every after-hours request – how it was created, who it was assigned to, what was communicated to the customer, etc.

Mobile App

A mobile app your on-call staff can use to easily access on-call schedules and handle after-hours requests in a single place. No more untracked personal voicemails and text messages that you can’t access or keep track of.

Reports

Reports to help you keep track of fair distribution of on-call shifts, after-hours request trends, and more.

Already Using an Answering Service? Great!

 

OnCall IQ works great with answering services and adds a useful layer of technology to help easily manage on-call operations.

Simply provide your OnCall IQ number to your answering service and tell them to text customer call information to that number instead of contacting your on-call staff directly. Whenever they take a new customer call and text the information to your OnCall IQ number, our app will log the incoming request and automatically handle the notifications to your on-call staff, giving you complete control and visibility of the escalation process.

We make the whole process easier for you and your answering service – win/win!

"OnCall IQ helps us ensure a high level of service with every call."

– Sharon Baranky, Cool Calgary Air Condition & Mechanical Maintenance

Ready To Get Started?