Smart On-Call Management for Service Teams
- Build on-call schedules
- Notify your team when shifts start/end
- Route incoming calls to the right person based on the schedule
- Shared voicemail to capture every customer message
- Gain visibility and hold your team accountable
Always Know Who’s On-Call,
Make the Most of Every Customer Interaction,
and Capture Every Business Opportunity
Save Time Scheduling Your Team
Stop wasting hours manually building your on-call schedule, and rest easy knowing your team will automatically be notified when their shifts start and end.
Guarantee a Great First Impression
Effective call routing and recording ensures the first interaction a potential customer has with your organization is a positive one, resulting in new business.
Track the Details of Every Call
Shared voicemail ensures that important customer messages are accessible to you and your team, giving you greater visibility into each call.
Save a ton of time building out your on-call schedule. No more emails and spreadsheets just to publish the on-call schedule to your team. Create multiple schedules to account for weekdays, weekends, holidays, and more. Not only will you and your team always know who's on call, your team will also be automatically notified when their on-call shifts begin and end.
Shift Schedule Notifications
OnCall IQ automatically notifies your on-call team members when their on-call shifts begin and end. When a customer leaves a voicemail in your account, your team can be notified via text/email and the notification includes a direct link to listen to the voicemail right away.
Your On-Call Number
OnCall IQ gives you a single customizable phone number in your local area. All calls received on that number will be routed to your on-call team according to the on-call shift schedule. You can publish your OnCall IQ number and let customers call directly, or you can forward your existing office line, or even use an answering service. No matter what you choose, we make being on-call easier.
Incoming calls can be routed to your team automatically. Just define your primary and backups, specify your preferred call routing option, and let it work. Any changes you make are easy and take effect instantly.
Call Recording and Logging
Every incoming call is logged and can also be recorded. You'll never again wonder how your team is handling calls. That's accountability for your team, and peace of mind for you.
Create Work Orders From Calls & Voicemails
If you have a BlueFolder Work Order Software account, you can automatically create work orders directly from calls and voicemails. New work orders will automatically have the recorded call or voicemail attached to the work order.
Use An Answering Service?
OnCall IQ adds a critical layer of technology to help easily manage on-call operations, and that includes your answering service. Simply provide your OnCall IQ number to your answering service and the call will always be routed to the right technician.
It’s that easy.
"We were concerned our call center wasn't answering calls in a timely fashion, and were upset when we noticed hold times were 5+ minutes. Then we were downright embarrassed to learn the call center agents were not always knowledgeable and/or professional when the call was finally connected. OnCall IQ helps us ensure a high level of service with every call."
– Sharon Baranky, Cool Calgary Air Condition & Mechanical Maintenance